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FAQ's
The Pipette MD North American Service Network is a linked network of service specialists across North America offering the very highest quality of pipette service and calibration for all makes and models of pipettes.
What is the turn-around time for a calibration?
Pipette MD strives to turn-around your pipettors as quickly as possible. Turn-around times are impacted by the quantity and type of service you request, as well as any existing backlog. Call or email for a timely, accurate, and honest quotation
How do I set up a service plan for on-site calibration?
Pipette MD is available for on-site routine general cleaning and calibration service in many areas. Please contact our Total Care representatives at 1-877-MD-PIPET to discuss your specific service needs.
How do I schedule an in-house / mail-in service?
Simply call our customer service representatives at 1-877-MD-PIPET, or send an e-mail to info@pipettemd.com to receive a Returned Materials Authorization Number and the associated forms.
Who do I contact for technical questions about my instruments?
All technical inquiries can be sent to the Technical Service Department at info@pipettemd.com or by calling 1-877-MD-PIPET to speak with a Total Care representative.
How do I check on the status of my order?
You can always check the status of your order by calling PMD customer service at 1-877-MD-PIPET during normal business hours, or by sending an e-mail to info@pipettemd.com Please remember to reference your RA number that you received while setting up service order.
How do I know what service level is right for me?
Please call 1-877-MD-PIPET during normal working hours, and we will be happy to describe each of our service options to you to determine which service level will best suit your needs.
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Pipette MD
3535 Route 66, Bldg 4
Neptune, NJ 07753
Toll Free: 1-877-MD-PIPET
(1-877-637-4738)
Fax: 1-732-922-0557
